Frequently asked

Everything people ask before joining.

If the answer you need is not here, call 610-548-5278 and ask a human.

What is the difference between Flexible and Flexible Plus?
One location. Flexible covers Media at Veterans Square, Wayne and Aston. Flexible Plus covers those three and adds West Chester. Everything else about the two plans is identical, so if your clients are in Chester County the only difference is West Chester, for $51 more a month.
How do I choose the right membership?
Three questions settle it. Do you need an address or a desk? How often will you actually be in? And do you need West Chester? Virtual is the address on its own, Flexible is shared private offices booked as you need them, Flexible Plus adds West Chester, and Dedicated is a room that is only ever yours. The chooser on the membership page walks through it in about ten seconds.
Can I use the meeting rooms at 211 N. Olive Street?
Only if you are a permanent resident of that building. The offices at 211 N. Olive are rented full time and the two meeting rooms there are reserved for the people who work in the building. Every other location is open to members and to the public.
Is coworking better than a home office?
It depends on how you work. A home office costs less, but HeadRoom gives you private professional space, meeting rooms, a business address and separation between home and work when you need it. If you mostly need the address, Virtual is $100 a month, and conference rooms book by the hour.
Is this a good option for remote employees?
Yes. Remote employees use HeadRoom for private workspace, fast internet, client meetings and focused work without commuting to a corporate office.
Are coworking spaces good for startups?
Coworking can work particularly well for a startup that needs a professional home base without the risk of a long-term commercial lease. A Virtual or Flexible membership on 30 days’ notice means you can grow, or change your mind, without being trapped.
Can small teams use HeadRoom?
Small teams do well here. Private offices and flexible memberships give a team professional, affordable space without the obligations of a traditional office lease.
Can I use HeadRoom as my LLC address?
Yes, you can use your HeadRoom address as your business and mailing address. Using it as your registered office for service of process is available at our Media (Veterans Square) and Aston locations, and requires HeadRoom’s written consent. An additional fee may apply. Ask us before you file.
What is the difference between a shared and a private office?
A shared office on the Flexible membership is completely private while you are in it, and goes back into the pool when you are not. A Dedicated office is yours alone: your key, your furniture, your things left on the desk, available 24/7.
Can I rent a conference room without joining?
Yes. Conference rooms and boardrooms in Media (Veterans Square), Wayne, Aston and West Chester book by the hour, half day or full day, member or not. Guests book online Monday to Friday, 8 AM to 5 PM, except holidays. Members book any time and have their monthly hours applied first.
Does HeadRoom have 24-hour access?
Yes, for members. Flexible, Flexible Plus and Dedicated members get 24/7 access through the mobile security app. Virtual office access is during business hours, Monday to Friday, 8 AM to 5 PM.
How do I see a space before I commit?
Call 610-548-5278 and ask for Brittany, or send the form on the contact page. Tours take about fifteen minutes.
What is included in the $399 membership?
The $399 Flexible membership includes 50 hours a month of private offices and conference rooms at Media (Veterans Square), Wayne and Aston, booked when you need them, and you can double it to 100 hours for $798. It also includes 24/7 access through the mobile security app and 50 black-and-white printed pages a month per membership, on 30 days’ notice. Flexible Plus is $450 and adds West Chester, and doubles to 100 hours for $900.
Can I meet clients at my virtual office?
Yes. Book a conference or meeting room by the hour at Media (Veterans Square), Wayne, Aston or West Chester and meet clients at a real table instead of a coffee shop. Virtual office access is Monday to Friday, 8 AM to 5 PM.
Does HeadRoom have private offices instead of open desks?
Yes, that is the point of HeadRoom. Flexible and Flexible Plus members book private offices and conference rooms from their monthly hours, and the room is theirs alone while they are in it. A Dedicated office, from $650 a month, is 110 to 221 square feet and only ever yours. Current openings start at $960 a month. Join the waitlist for lower-priced offices.
Can I receive packages at HeadRoom?
Yes, at the location you use as your business address. A Virtual Office membership, $100 a month, includes a business address with mail and package delivery at the one location you choose. Members use their location’s address.
Can clients meet me at HeadRoom?
Yes. Book a conference room by the hour, half day or full day in Media (Veterans Square), Wayne, Aston or West Chester. Members’ bookings count against their plan hours in every room except the Olympus Boardroom, and West Chester rooms count only on Flexible Plus and Dedicated. Guests book online Monday to Friday, 8 AM to 5 PM, and pay by card. Book a room.
Is parking free at each location?
It depends on the location. Aston has free parking at the door on Springbrooke Boulevard. West Chester is downtown, with metered street parking and borough garages a short walk away (West Chester parking). Media (Veterans Square) has paid street parking plus nearby garages and lots. Wayne has a free on-site lot.
Can I book a room on evenings or weekends?
Members can, any time. Flexible, Flexible Plus and Dedicated members have 24/7 access through the mobile app. Guests book online Monday to Friday, 8 AM to 5 PM, except holidays; call 610-548-5278 for other times.
Do you raise prices every year?
No. We do not raise prices every year, and we do not nickel-and-dime members for the little things. Wi-Fi, coffee and scanning are in the price.
Can I bring food into a meeting room?
Yes. Outside food is fine in the meeting rooms. Please clean up after yourself when you leave.
What happens if my meeting runs over?
Extra time is billed by the hour, so just book the additional time if the room is available. Members’ extra time comes out of their plan hours first. If a member runs past the 50 hours in their plan, we apply a second block of 50 hours when that works out cheaper than paying by the hour. We are fair about it.
Is there a deposit?
Yes. A deposit equal to one month’s membership fee is required for all memberships. That applies to Virtual Office, Flexible, Flexible Plus and Dedicated Office.
What is your cancellation policy?
Cancel 24 hours or more before your booking for a full refund. To cancel within 24 hours of your booking, contact HeadRoom directly at 610-548-5278 or admin@headroom.net.
Can I rent a room for one hour?
Yes. Most conference and meeting rooms book by the hour, from $30 an hour, and many also have half-day and full-day rates. You do not need a membership: guests book online Monday to Friday, 8 AM to 5 PM, except holidays, and members book any time. Book a room.
Does HeadRoom offer day passes?
Yes, at West Chester only. A 1-Day Pass is $50, a 3-Day Pass is $100 and a 5-Day Pass is $150. Buy a 3-Day Pass and get a 4th day free. Use all 4 days within 60 days of purchase. A 1-Day Pass is valid for 90 days from the purchase date, and a 5-Day Pass for 6 months. Buy a West Chester day pass.
Does HeadRoom have video conferencing equipment?
Yes. 2 rooms have a screen for presentations and video calls. Each room page lists its equipment. See the rooms.
How much does a conference room cost in West Chester?
At HeadRoom West Chester, conference and meeting rooms are $50 to $100 an hour, across 5 bookable rooms. The largest, the Olympus Boardroom, seats 20 to 24 and books by the half day ($500) or full day ($1,000). Half-day rates start at $200 and full-day rates at $380. No membership is needed. Day passes are also available at West Chester: $50 for 1 day, $100 for 3 days and $150 for 5 days. Buy a 3-Day Pass and get a 4th day free. Use all 4 days within 60 days of purchase. See the rooms in West Chester.
How much does a conference room cost in Media?
At HeadRoom Media, Veterans Square, conference and meeting rooms are $30 to $150 an hour, across 10 bookable rooms. Our lobby presentation area seats up to 30. Members can book it online. Not a member? Call us at 610-548-5278 to discuss. Half-day rates start at $90 and full-day rates at $150. No membership is needed. See the rooms in Media.
How much does a conference room cost in Wayne?
At HeadRoom Wayne, conference and meeting rooms are $40 to $60 an hour, across 10 bookable rooms. The largest seats 20. Half-day rates start at $120 and full-day rates at $220. No membership is needed. See the rooms in Wayne.
How much does a conference room cost in Aston?
At HeadRoom Aston, conference and meeting rooms are $50 to $60 an hour, across 4 bookable rooms. The largest seats 10 to 12. Half-day rates start at $175 and full-day rates at $300. No membership is needed. See the rooms in Aston.
Which HeadRoom location is closest to King of Prussia?
HeadRoom Wayne, at 230 Sugartown Road, Suite 100, Wayne, PA 19087, is the closest, about 3 miles from King of Prussia in a straight line. The next closest is HeadRoom Media, Veterans Square, about 12 miles away. See HeadRoom Wayne.

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